1. Eligibility for Return & Exchange

You may request an exchange/return only if:

• You received a wrong product.
• The product arrives damaged.
• The size/model delivered is incorrect.

2. Conditions

• You must contact us within 48 hours of receiving the item.
• Product must be unused, unworn, and in original packaging.
• Handmade leather variations (texture, marks, slight color differences) are not considered defects.

3. Non-Returnable Items

• Customized or engraved products
• Used or damaged items
• Items purchased during sale or clearance campaigns

4. Exchange Process

• After approval, the customer ships the item back.
• Once received and inspected, we issue an exchange.
• Customer will be responsible for return shipping charges unless the mistake is from our side.

5. Refund Policy

Refunds are not offered except in rare cases where:

• The product is out of stock.
• The item delivered is defective and replacement is unavailable.

Refunds (if approved) are issued within 7–10 working days via bank transfer.